![]() ![]() If you wish to cancel an order which has been dispatched but not yet delivered, please send an email to quoting your Order Reference (eg DUS12345) and the reason for wanting to cancel.Order Cancelationįor all our products, you have the right to cancel the contract for the purchase of any item before it is dispatched. Once we have received the item from you, we will send a replacement or raise a credit and refund you. ![]() Please send the item back to us with the RMA number clearly written on the outer packaging to the following address:.Our Customer Services will then email you with a Returned Merchandise Authorization (RMA) number.Send an email to, quoting your order reference number (eg DUS12345), the reason you wish to return the item and whether you require a replacement or a refund.Or, contact our Customer Services team to return items: Best for buying in bulk: AmazonBasics Performance AA Batteries. Now with higher capacity cells (AAwith 2500 mAh, AAA with 900 mAh) You can recharge them up to 400 times Guaranteed 10 years in storage 1 Trusted Battery. Best for keeping in storage: Panasonic eneloop AA Batteries. At the end of the process you will receive an RMA number and instructions on how to return the items to us. Best overall: Energizer Recharge Universal AA Batteries.Click on the link and follow the instructions. On the order page you will find a link to Return Items. DURACELL DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY.View Your Recent Orders, and click on the order number you would like to return.Sign in at the top of the page to view Your Account.You can complete an application to return items on-line, or you can contact our customer services team: After 4 weeks we can only replace or repair faulty items. Note: Within 4 weeks of dispatch, unused items can be returned to us for a refund provided they are in their original undamaged packaging and in re-saleable condition. You must contact us to get an RMA number before returning any items to us. If you wish to return an item for any reason, we operate a Back to Base returns policy. With years of experience and our strong relationships with manufacturers, we Guarantee that products shown on the site as suitable for use with a particular model are 100% compatible, or we will provide a replacement or refund. Many of our Duracell branded products include a 3-Year Warranty. All the products on our website are brand new and most include at least a 1-Year Manufacturer's Warranty from the date of purchase. ![]()
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