If the motor is running, but the screw is not turning- replace the coupler. If the screw inside the rail us turning and the carraige is engaged, but the door is not moving- replace the carriage.Check to see if the screw inside the rail is turning.(Check to see if the emergency release cord was pulled recently) Opener runs, but the garage door does not move (screw drive models) Replace broken chain, belts, sprockets, or pulleys.Check to make sure the pulley is not boken.Check to make sure the chain/belt assembly is not broken or off its pulley.(Was the emergency release cord pulled? If so, re-engage the carriage) Make sure the carriage is engaged with the chain or belt.Opener runs, but the garage door does not move (chain or belt models) Replace the Genie wall console if needed with the correct one for your garage door opener model.If it does proceed with repairing or replacing the wall console.
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